If you want to complain about a lawyer, you should first approach the firm. Each firm should have a dedicated complaints handler and a procedure for dealing with unsatisfied clients. If you are not satisfied with the way in which your complaint is handled, or you have not received a response within eight weeks, then you can contact the Legal Ombudsman.
Like the Financial Ombudsman, the Legal Ombudsman is an independent and impartial body set up to settle such disputes. It is free to use.
Usually it will look into your complaint, if all of the three following criteria are met:
The Legal Ombudsman can take a number of steps to resolve the complaint. These include asking the service provider to:
Pay compensation of up to £50,000, if someone has lost out, or been badly treated (bear in mind that the average compensation award is under £250).
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